Privacy Policy

Who we are

Effective Date: 11/4/2025

Our website address is: https://msclaudeecounselling.com/. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our counselling website or use our services.

Information We Collect

We may collect the following types of information:

Usage Data: Information about your device, browser, and how you interact with our website (e.g., IP address, pages visited).
Personal Information: Name, email, phone number, and other identifiable details you provide when booking a session or contacting us.
Health-Related Information: Details you voluntarily share during counselling or through intake forms.

How We Use Your Information

We use your data to:

Comply with legal and ethical obligations
Schedule and provide counselling services
Respond to inquiries
Improve our services and website functionality

Confidentiality

All client information is kept strictly confidential and will only be disclosed:

If required by law (e.g., danger to self or others, child abuse, court order)
With your written consent

Third-Party Services

We may use third-party platforms (e.g., payment processors or messaging providers) who have their own privacy policies. We recommend reviewing them before use.

Data Security

We take appropriate measures to protect your information, including secure data storage and limited access to authorized personnel only.

What rights you have over your data

You may request to:

Access or correct your information
Withdraw consent
Ask for your information to be deleted (where legally possible)

To make a request, please contact us at [email protected]